Questions, without the runaround
Get clear answers before you commit.
The service, your control, fees, documents and what is live today.
Who decides which loads I take?
You do. We send a summary with the rate, miles, empty miles and appointment. Nothing is booked until you approve it, and your approval is recorded.
Are you a freight broker?
No. We work for you, the carrier. We don’t arrange freight for shippers, and we don’t collect or hold payment for the load. Final wording is pending legal review.
How is the dispatch fee calculated?
Your first week is free, starting with the first load we book for you. After that the fee is 3% of the trip’s line-haul plus the fuel surcharge on the rate confirmation. Detention, layover, TONU and reimbursed expenses are excluded. Any increase needs your written agreement first and never goes above 5%. Fees are billed weekly and due at the end of each week. Example: $2,000 line-haul + $300 fuel surcharge at 3% = $69.
Is there a guaranteed rate per mile or number of loads?
No. There are no guaranteed rates, load volumes or earnings. The calculator on the pricing page is an illustration with your own numbers.
What equipment do you support?
Dry van, reefer, flatbed, box truck, hotshot and power only. A person confirms the fit, service area and requirements with you before onboarding.
Do I need my own MC number?
It depends on how your operation is set up. If you are leased on to a carrier, we need to confirm the arrangement with them first. We don’t give legal advice; FMCSA is the official source on authority.
What will you ask for during onboarding?
Company and representative details, authority numbers where they apply, equipment, insurance information and the signed agreement. We never ask for load-board passwords, and we don’t collect SSNs or bank details in a public form.
When can I reach you?
Monday to Friday, 7 AM to 6 PM Eastern Time. Loads already in progress are supported outside office hours.
Do you track my truck live?
No. There is no GPS or ELD connection. A last known position is only recorded by hand from a check call, with its time and source.
Can the records replace my accountant?
No. The portal keeps your freight revenue, your expenses and our fees in separate columns. It is an organizing tool, not tax or accounting advice.
Can I stop the service?
Yes. Notice period, loads already in progress and any fees due will be set out in the written agreement, which is still being finalized.
Can I apply or pay today?
This site is a test build. Accounts and applications work with test data only; no live service, billing or payment is running yet.
Still have a question? Talk to our team.
See how your operation fits.
No commitment. A person reviews every application.